To replace a failed or damaged drive under warranty, please check the drive's warranty. If the above steps does not solved the problem, please back up your data and contact SanDisk Technical Support who will replace the device if it is authentic and within warranty.įailed or Damaged Drive Warranty Replacement Microsoft Article: Microsoft Article: Troubleshoot common USB problemsĪpple Article: If a USB device doesn’t work with MacĪnswer ID 39547: SanDisk USB Dual Drive is Not Detected on an Android Mobile Device. If the drive is still not detected on other ports / computers it's possible there is a hardware problem with the flash drive.įor more troubleshooting information, please refer to: Try a different USB 3.0 on the came computer, USB 3.0 port on a different computer to verify the problem is not with the computers USB 3.0 port. SanDisk USB 3.0 Flash Drive is not being detected on USB 3.0 ports but working on USB 2.0 ports. View the Use of Third-Party Software or Websites disclaimer. Learn why a SanDisk USB 3.0 Drive is detected on a USB 2.0 Port instead of USB 3.0 Port.*END
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